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What is Zendesk anyway?

Zendesk is basically a customer servicing platform.

It works by putting tickets at the centre of the work.

  1. Customer emails you
  2. Customer receives an instant reply with a ticket number
  3. And the workflow has commenced.

There are several ways this method of customer servicing is beneficial.

  1. Customer has a reference number straight away  
  2. Customer can keep updating the ticket
  3. Zendesk can deflect answers back to the Customer
  4. Agents can respond in timely manners using SLA